A 51 year old Professional, Clemens Mandell is a member of the prestigious Coldwell Banker Beverly Hills office. He has a long history of exceeding the expectations of the world's most discerning clients:
" In my profession I have failed if I only satisfied my clients needs. These days every product or service endeavor satisfies their customers. You have to exceed your client's expectations if you want to be in business for the long run".
He has turned heads of colleagues and clients alike with his very own definition of customer service:
"I concentrate on no more than 3 clients at a time. This ensures that I can give you my full attention at any time!"
Not surprisingly, this has resulted in a loyal clientele and Clemens' business being largely repeat - and referral based.
Brinkmanship, efficiency and attention to detail is what sets German-born Clemens apart.
"What I love about Real Estate is its uniqueness. Rational, driven by numbers and market conditions - but in the center there are human beings who have to say goodbye to their past and treasured memories, therefore being understandably emotional.
To make rational decisions in an emotional state of mind isn't always easy.
I see myself not only as a strong negotiator but also as a compassionate partner to my clients.
People trust me with the key to their kingdom, literally. This is a responsibility I honor to the highest degree."
"In order to show you how I bring value to my clients, let me clarify how I work in comparison to other Realtors:
Most people in my profession spend a majority of their time prospecting for new business by cold calling, door knocking and so on.
I don't do any of that.
I spend my time on my client's needs - before, during and after each transaction. I am a referral source for all different kinds of trusted professionals, who I personally work with, e.g. electricians, plumbers, contractors, movers, doctors, car repairs, and many more.
In return, I only ask you to refer me to people who are thinking of moving and who would appreciate this same level of attention.
If you and my other clients keep referring me, I don't have to go out prospecting like everyone else and I can do an even better job working for you."